Shipping & Returns
Fast Shipping: most of our orders ship within 1-5 days. Pretty good for products made by hand, eh?
- Our partner products may have a longer lead time. Please refer to their specific pages or give us a call to confirm.
- Shipping Notifications & Tracking: Email notifications are sent the day shipping occurs and tracking information is included.
- Shipping Costs: Please see our shipping cost information.
We want you to be satisfied with your purchase. Take a look:
Basic Return Policy:
All items (except mattresses) are returnable as long the criteria below are followed.
- You may return the product for any reason within 30 days from receipt of purchase. For all exceptions, please read our entire Return Policy.
- Items must be unused, unwashed and in the original packaging.
- You may return an unused Latex Topper wrapped in its original packaging, however, there will be a 25% restocking fee.
NO RETURNS on any unused mattresses except the All Wool Mattress, which has a 15% restocking fee. All other mattress are ALL SALES FINAL.
NO RETURNS on Clearance items. ALL SALES FINAL.